Furthermore, the owner of this website does not wish to represent anyone desiring representation based upon viewing this website in any jurisdiction where this website fails to comply with all laws and ethical rules of that state or country.  In addition, the use of Internet e-mail for confidential or sensitive information is discouraged.

This website and its contents are intended to provide an overview of certain services provided by The Marvel Law Group, LLC to its clients, and shall not serve as a solicitation for services in any jurisdiction where prohibited by law.  This website is not intended to be used as a substitute for legal advice. 

Materials on this website may only be reproduced in their entirety (without modification) for the individual reader's personal and/or educational use and must include this notice.

Tracy Marvel Wrisinger is admitted to practice in the States of Missouri and Texas and often works with attorneys in other states and countries.

CLIENT COMMUNICATIONS POLICY

The Marvel Law Group, LLC uses the following methods to communicate directly with clients: telephone, fax, letter, email, and voice mail.  In addition, when out of the office, our attorneys are able to communicate with the office though text messaging, wireless email, and cellular phone.  Our desire is to make it as convenient as possible to respond to our clients’ needs and concerns in a timely manner.  Mrs. Wrisinger would love to be available to personally receive every client call.  Unfortunately, because of appointments, seminars, and court appearances outside the office, client appointments inside the office, and the solitary time required to perform important client work, Mrs. Wrisinger is not always available to personally respond when clients call.  However, our well-trained staff is able to handle most routine matters and inquiries, and for those matters requiring an attorney, Mrs. Wrisinger tries to return all client calls on the same business day or the following day.  Usually, a Marvel Law Group staff member will be able to address your concerns and provide the information you request.  Feel free to discuss your concerns with any of the staff at The Marvel Law Group.  Your call will always be held in the strictest confidence.  Our team members will do their best to assist you.  If your call requires an attorney, your message will be passed on to Mrs. Wrisinger for a prompt reply.  

E-MAIL

The Marvel Law Group uses e-mail to correspond with clients who prefer to use e-mail.  Someone from the firm will respond to all e-mails within 24 hours.  However, we may not be able to answer your question within those 24 hours, especially if it requires some research.  For those matters not billed as flat fees, all e-mails will be billed the same as phone calls.  E-mail is checked at least twice each day, once at the beginning of the day, and once at the end of the day.  E-mail and fax communications are treated with no more urgency than other communication methods.  The Marvel Law Group will not send any confidential information via e-mail.  Although every effort is made to ensure electronic privacy, we suggest that clients not send any questions that may be sensitive or confidential via e-mail.

VOICE MAIL

Voice mail is checked throughout the day.  If your call is answered by voice mail during normal business hours of 8:30 a.m. to 12:00 p.m. or 1:00 p.m. to 5:00 p.m., chances are that all lines were busy and a staff member will return your call within the hour.  Our staff is generally at lunch between the hours of 12:00 p.m. and 1:00 p.m., and promptly checks messages upon their return.

URGENT COMMUNICATION

The Marvel Law Group will never use e-mail for urgent communication, and we ask that you not use e-mail for any urgent communications, as we cannot ensure that it will be received timely.  If you need to contact us or get important information to us immediately, contact us by phone.

TIMELINESS

For those calls requiring action by an attorney, Tracy Wrisinger will make every effort to return your call on the same day after 4:30 p.m.  However, there are times, often due to urgent client matters, when Mrs. Wrisinger is unable to respond that quickly.  The staff will do their best to inform you of these times.  Please be patient and know that some client matters require uninterrupted and continuous attention, and Mrs. Wrisinger will occasionally be unavailable for extended periods while handling such matters, just as she will be unavailable to other clients when he is handling your important matters.  We appreciate your understanding when such times arise.

CLIENTS

This policy applies only to those who have retained the services of The Marvel Law Group.  Communications of prospective clients and those making general firm inquiries should not expect to be contacted on the same day, and will be responded to only when we are able to do so.

Policy updated July 9, 2007.

PRIVACY POLICY

At The Marvel Law Group, LLC, we are committed to the privacy of every client. We recognize that our clients entrust important personal information to us, and we take seriously our responsibility to protect and safeguard this information.  Our long-standing privacy policies and practices are described below.

What Type of Nonpublic Personal Information Do We Collect?

The nonpublic personal information that we collect relating to individual clients will vary with the purpose and scope of our representation. When we advise a client on personal financial matters, the information we collect will include:

• Information that a client has provided to us;

• Information about our client or our client's transactions with others, provided by others whom our client has requested or authorized us to contact;

• Information about our relationship with and our services to our client.

For example, for estate or succession planning, we will typically collect all relevant personal information, including information about our client's personal assets, goals and preferences. 

What Type of Information Might We Disclose, and To Whom?

As attorneys, we adhere to our professional duty to keep confidential all nonpublic personal information relating to a client's representation. We do not disclose personal information about any current or former client except as required or permitted by law. We may disclose personal information if necessary to carry out, administer or enforce a transaction that our client has requested or authorized us to perform; in that connection, we may make such disclosures to:

• Our employees or agents who are assisting us in serving our client;

• At our client's direction or with his or her consent, the client's financial service providers, such as the client's accountant, investment advisor, insurance agent, or the financial institution that our client has designated as trustee of a living trust;

• Any person whom we jointly represent with our client. For example, if our client and his spouse have both requested estate planning services from us, we regard our representation of husband and wife as joint and may share information provided by one with the other, unless otherwise agreed;

• Any other person or entity to whom our client has authorized our making a disclosure, or to whom disclosure is required by law or applicable rules of procedure.

How Do We Protect the Security & Confidentiality of Client Information?

Within our firm, we retain records relating to our professional services, accessible to our staff, to assist us in effectively representing you and, in some cases, to administer our business or to comply with professional standards. We maintain physical, electronic, and procedural safeguards for your personal nonpublic information that comply with our professional standards. If you have further questions regarding the confidentiality of your personal information, please contact Tracy Wrisinger at 816-228-9000 or tracy@marvellawgroup.com.

Policy updated July 9, 2007.